APPLYING SCOR MODEL FOR BUSINESS PROCESS STANDARDIZATION: A CASE STUDY OF A SMALL CONSTRUCTION MATERIALS TRADING COMPANY

Journal article

Authors/Editors

Strategic Research Themes

Publication Details

Author list: Prangwalai Meenarat;Rangsan Kiatpanont

Publisher: วารสารปัญญาภิวัฒน์

Publication year: 2023

Volume number: 15

Issue number: 3

Start page: 92

End page: 104

Number of pages: 13

ISSN: ISSN 2651-1088

eISSN: ISSN 2651-1088

URL: https://so05.tci-thaijo.org/index.php/pimjournal/article/view/259529

Languages: Thai (TH)

Abstract

This qualitative research is aimed to propose an approach to standardizing business processes for SMEs by using SCOR as a reference model. To achieve this goal, the methodology of case study research is applied, interviewing all employees of a small building materials trading company involved in the key processes. As a result, this research shows the consequences of non-standardized business processes, such as duplication of effort, long response times, and recurring errors. To avoid these undesirable outcomes, this study proposes an approach to business process standardization that begins by empathizing with stakeholders to understand their goals, activities, and problems with current processes. Then, these activities must be organized to align with levels 1-3 of SCOR processes. Consequently, relevant problems with these activities should be analyzed for their causes and effects. Moreover, grouping similar problems could help the organization develop strategies to solve all relevant problems. Consequently, this approach could help the case study organization standardize its business process and to solve existing issues.

Keywords

กระบวนการทางธุรกิจที่เป็นมาตรฐาน, แบบจำลองการดำเนินงาน โซ่อุปทาน, วิสาหกิจขนาดกลางและขนาดย่อม