Improvement of Data Management to Support Educational Quality Assurance of a Faculty in University Using Digital Platform of Microsoft Teams

The educational quality assurance (QA) is the management and operation of universities to
continuously improve the quality of students and graduate students. The purpose of this study
is to improve the data management process for QA of the Faculty of Industrial Education and
Technology, King Mongkut’s University of Technology Thonburi, Thailand by using the
Microsoft Teams. The principle of SIPOC model had been applied for brainstorming and gap
analysis, showing that the main problem was an inefficiency in data management including
data collecting, organizing, and accessing. The conventional process of information
preparation was performed by requesting cooperation from relevant parties which was
complicated and delayed, causing lately report submission as requirement. The process for
data management of QA was then improved by analysis of data source, type, sequence,
period, and connection before redesign using the Microsoft Teams platform. The channel of
data collection was communicated with involved administrators to understand and access
easily. There was also notification system for staffs to store information at the appropriate
time by setting in the google calendar. The results have been follow-up by evaluating the
satisfaction of users to the improved system using online questionnaire with 5-scale, showing
that the system was good with the mean score of 4.1. The results of this study could enhance
the systematic management of data collection, quickly and easily to find the information,
reducing the process of QA report preparation. In addition, this procedure could be a good
guideline for other practices of the faculty.