Quality enhancing the continued use of e-government web sites: Evidence from e-citizens of Thailand

Journal article

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Publication Details

Author list: Wangpipatwong S., Chutimaskul W., Papasratorn B.

Publisher: IGI Global

Publication year: 2009

Journal: International Journal of Electronic Government Research (1548-3886)

Volume number: 5

Issue number: 1

Start page: 19

End page: 35

Number of pages: 17

ISSN: 1548-3886

eISSN: 1548-3894

URL: https://www.scopus.com/inward/record.uri?eid=2-s2.0-74549212771&doi=10.4018%2fjegr.2009092202&partnerID=40&md5=d32080a23d2399205ceda4428e9b9f58

Languages: English-Great Britain (EN-GB)

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Abstract

This study empirically examines Web site quality toward the enhancement of the continued use of e-govern-ment Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use ofe-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality. ฉ 2009.

Keywords

Continued use, E-government web site, Information quality, IT diffusion, Service quality