The quality framework of e-Government development

Conference proceedings article

ผู้เขียน/บรรณาธิการ

กลุ่มสาขาการวิจัยเชิงกลยุทธ์

ไม่พบข้อมูลที่เกี่ยวข้อง

รายละเอียดสำหรับงานพิมพ์

รายชื่อผู้แต่ง: Chutimaskul W., Funilkul S., Chongsuphajaisiddhi V.

ผู้เผยแพร่: Hindawi

ปีที่เผยแพร่ (ค.ศ.): 2008

Volume number: 351

หน้าแรก: 105

หน้าสุดท้าย: 109

จำนวนหน้า: 5

ISBN: 9781605583860

นอก: 0146-9428

eISSN: 1745-4557

URL: https://www.scopus.com/inward/record.uri?eid=2-s2.0-70349152629&doi=10.1145%2f1509096.1509117&partnerID=40&md5=752539c96aca8e04362079be4f05cd0c

ภาษา: English-Great Britain (EN-GB)

ดูบนเว็บไซต์ของสำนักพิมพ์

บทคัดย่อ

e-Government is employed as a tool for supporting better government administration and public services. The success of e-Government is depending on its quality and usage. The higher e-Government quality, then better administration and services are provided. However, many e-Governments are developed without fully supporting the real government needs and sufficient quality. This paper pointes out three well-known quality aspects, i.e. process quality, information quality and service quality that can be embedded into e-Government. The imperial work on proving e-Government quality is addressed. In addition, the sustainable e-Government development containing four main components, i.e. stakeholder, development methodology, information and communication technology, and environment, is discussed. Integrating the above concepts, the quality framework of e-Government development to guarantee governmental and citizens' usage and satisfaction is established. Copyright 2008 ACM.

คำสำคัญ

e-Government, E-Government development, E-Government quality, Quality framework