The quality framework of e-Government development
Conference proceedings article
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Publication Details
Author list: Chutimaskul W., Funilkul S., Chongsuphajaisiddhi V.
Publisher: Hindawi
Publication year: 2008
Volume number: 351
Start page: 105
End page: 109
Number of pages: 5
ISBN: 9781605583860
ISSN: 0146-9428
eISSN: 1745-4557
Languages: English-Great Britain (EN-GB)
Abstract
e-Government is employed as a tool for supporting better government administration and public services. The success of e-Government is depending on its quality and usage. The higher e-Government quality, then better administration and services are provided. However, many e-Governments are developed without fully supporting the real government needs and sufficient quality. This paper pointes out three well-known quality aspects, i.e. process quality, information quality and service quality that can be embedded into e-Government. The imperial work on proving e-Government quality is addressed. In addition, the sustainable e-Government development containing four main components, i.e. stakeholder, development methodology, information and communication technology, and environment, is discussed. Integrating the above concepts, the quality framework of e-Government development to guarantee governmental and citizens' usage and satisfaction is established. Copyright 2008 ACM.
Keywords
e-Government, E-Government development, E-Government quality, Quality framework
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