Identifying preferred smart city services for a major city in a developing country: The case of Bangkok
Journal article
Authors/Editors
Strategic Research Themes
No matching items found.
Publication Details
Author list: Yamsaengsung S., Papasratorn B.
Publisher: Inderscience
Publication year: 2017
Journal: International Journal of Services Technology and Management (1460-6720)
Volume number: 23
Issue number: #
Start page: 403
End page: 418
Number of pages: 16
ISSN: 1460-6720
eISSN: 1741-525X
Languages: English-Great Britain (EN-GB)
View in Web of Science | View on publisher site | View citing articles in Web of Science
Abstract
A key task in the co-production of smart city services is to identify the needs of stakeholders. This research provides empirical data of what services residents in the Bangkok metropolitan area would like to have implemented. A survey was conducted which revealed demands for services related to traffic congestion information, public transportation, participatory governance, public safety and the use of an electronic ID. Exploratory factor analysis was used to discover the underlying structure of the desired services. Four areas were identified: mobility convenience, support for businesses, management and monitoring of government services, and household environmental conservation. Copyright ฉ 2017 Inderscience Enterprises Ltd.
Keywords
Demand-side smart city services, Smart city
Contact Information